{"id":2014,"date":"2026-10-11T00:24:35","date_gmt":"2026-10-10T21:24:35","guid":{"rendered":"https:\/\/tileest.ee\/taganemine\/"},"modified":"2026-10-27T01:29:16","modified_gmt":"2026-10-26T23:29:16","slug":"tagastus","status":"publish","type":"page","link":"https:\/\/tileest.ee\/en\/tagastus\/","title":{"rendered":"Return and withdrawal from the contract"},"content":{"rendered":"\n<h1 class=\"wp-block-heading has-text-align-center\" style=\"font-size:clamp(1.352rem, 1.352rem + ((1vw - 0.2rem) * 1.413), 2.2rem);line-height:1.25\">Tagastus ja lepingust taganemine<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Kui soovite meilt ostetud kaubast loobuda, saate lepingust taganeda 14 p\u00e4eva jooksul alates kauba k\u00e4ttesaamisest. P\u00f5hjust ei pea avaldama \u2013 t\u00e4itke allolev avaldus.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Eestis katame tagastuse saatmiskulu meie \u2013 tagastus on teile tasuta. Soome, L\u00e4tti v\u00f5i Leetu tarnitud tellimuse puhul kannab tagastuse saatmiskulu klient.<\/li><li>Kinnituse avalduse k\u00e4ttesaamise kohta saadame kohe e-kirjaga.<\/li><li>Tagastusjuhised saadame \u00fche t\u00f6\u00f6p\u00e4eva jooksul.<\/li><li>Raha kanname tagasi hiljemalt 14 p\u00e4eva jooksul avalduse saamisest, p\u00e4rast kauba k\u00e4ttesaamist ja seisukorra kontrolli.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Kaupa v\u00f5ite enne tagastamist kasutada ulatuses, mis on vajalik selle omadustes ja toimimises veendumiseks \u2013 nii nagu poes. Kui toodet on rohkem kasutatud, v\u00f5ime tagastatavat summat kauba v\u00e4\u00e4rtuse v\u00e4henemise v\u00f5rra v\u00e4hendada. T\u00e4psemalt <a href=\"https:\/\/tileest.ee\/ostutingimused\/\">ostutingimuste punktis 5<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" style=\"font-size:clamp(1.092rem, 1.092rem + ((1vw - 0.2rem) * 1.013), 1.7rem);\">Taganemisavaldus<\/h2>\n\n\n<style id=\"tix-wd-css\">.tix-wd{max-width:760px;margin:0 auto;color:#fff}.tix-wd h2{color:#fff;font-size:1.7rem;line-height:1.3;margin:0 0 .5em}.tix-wd h3{color:#fff;font-size:1.2rem;line-height:1.35;margin:1.6em 0 .4em}.tix-wd fieldset{border:1px solid rgba(255,255,255,.18);background:rgba(255,255,255,.05);border-radius:10px;padding:1.2em 1.4em 1.6em;margin:0 0 1.4em}.tix-wd legend{font-weight:700;padding:0 .5em;color:#fff;font-size:1.1em;letter-spacing:.01em}.tix-wd .tix-l{display:block;font-weight:600;margin:1.1em 0 .35em;color:#fff}.tix-wd fieldset .tix-l:first-of-type{margin-top:.2em}.tix-wd input[type=text],.tix-wd input[type=email],.tix-wd input[type=tel],.tix-wd input[type=date],.tix-wd textarea{width:100%;padding:.7em .8em;border:1px solid #c9c6bf;border-radius:8px;font-size:16px;background:#fff;color:#272725;box-sizing:border-box;font-family:inherit}.tix-wd textarea{min-height:90px}.tix-wd input:focus,.tix-wd textarea:focus{outline:2px solid #A89F84;outline-offset:1px;border-color:#A89F84}.tix-wd .tix-help{display:block;font-size:.88em;color:#c4bfb3;margin-top:.4em}.tix-wd .tix-opt{font-weight:400;color:#c4bfb3}.tix-wd .tix-radio{display:flex;align-items:flex-start;gap:.6em;margin:.55em 0;font-weight:400;color:#fff;cursor:pointer}.tix-wd .tix-radio input{margin-top:.25em;width:18px;height:18px;flex:0 0 auto;accent-color:#A89F84}.tix-wd .tix-btn{display:inline-block;background:#A89F84;color:#272725;border:0;border-radius:8px;padding:.95em 1.9em;font-size:1.02em;font-weight:700;cursor:pointer;font-family:inherit;transition:background .15s ease}.tix-wd .tix-btn:hover,.tix-wd .tix-btn:focus{background:#c7bea3;color:#272725}.tix-wd .tix-btn-sec{background:transparent;color:#fff;border:1px solid rgba(255,255,255,.45);margin:0 .8em .6em 0}.tix-wd .tix-btn-sec:hover,.tix-wd .tix-btn-sec:focus{background:rgba(255,255,255,.12);color:#fff}.tix-wd-table{width:100%;border-collapse:collapse;margin:1em 0}.tix-wd-table th,.tix-wd-table td{text-align:left;vertical-align:top;padding:.6em .7em;border-bottom:1px solid rgba(255,255,255,.18);font-size:.97em}.tix-wd-table th{width:38%;color:#c4bfb3;font-weight:600}.tix-wd-table td{color:#fff}.tix-wd .tix-err{background:rgba(224,169,164,.16);border:1px solid #e0a9a4;border-radius:8px;padding:1em 1.2em;margin:0 0 1.4em;color:#fff}.tix-wd .tix-err ul{margin:.4em 0 0;padding-left:1.2em}.tix-wd .tix-note{background:rgba(168,159,132,.18);border-left:3px solid #A89F84;padding:.9em 1.1em;margin:1.2em 0;font-size:.95em;color:#fff}.tix-wd .tix-ok{background:rgba(169,199,160,.16);border:1px solid #a9c7a0;border-radius:10px;padding:1.2em 1.4em;margin:0 0 1.4em;color:#fff}.tix-wd .tix-hp{position:absolute;left:-9999px;top:auto;width:1px;height:1px;overflow:hidden}.tix-wd .tix-legal{font-size:.85em;color:#a8a49a;margin-top:1.6em}@media(max-width:600px){.tix-wd-table th{width:100%;display:block;border:0;padding-bottom:0}.tix-wd-table td{display:block;padding-top:.15em}}<\/style><div class=\"tix-wd\" data-no-translation><form class=\"tix-wd-form\" method=\"post\" action=\"\/en\/wp-json\/wp\/v2\/pages\/2014\" novalidate><input type=\"hidden\" name=\"tix_step\" value=\"2\"><input type=\"hidden\" name=\"tix_lang\" value=\"en\"><p class=\"tix-hp\"><label>Website<input type=\"text\" name=\"tix_website\" value=\"\" tabindex=\"-1\" autocomplete=\"off\"><\/label><\/p><fieldset><legend>Your details<\/legend><label class=\"tix-l\" for=\"tix_name\">First and last name <span aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"tix_name\" name=\"tix_name\" required autocomplete=\"name\" value=\"\"><label class=\"tix-l\" for=\"tix_email\">Email address <span aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"tix_email\" name=\"tix_email\" required autocomplete=\"email\" value=\"\"><span class=\"tix-help\">We will send the confirmation to this address.<\/span><label class=\"tix-l\" for=\"tix_phone\">Phone <span class=\"tix-opt\">(optional)<\/span><\/label><input type=\"tel\" id=\"tix_phone\" name=\"tix_phone\" autocomplete=\"tel\" value=\"\"><\/fieldset><fieldset><legend>Order<\/legend><label class=\"tix-l\" for=\"tix_order\">Order number <span aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"tix_order\" name=\"tix_order\" required inputmode=\"numeric\" value=\"\"><span class=\"tix-help\">You can find it in your order confirmation email, e.g. 1234.<\/span><label class=\"tix-l\" for=\"tix_recv\">Date you received the goods <span class=\"tix-opt\">(optional)<\/span><\/label><input type=\"date\" id=\"tix_recv\" name=\"tix_recv\" value=\"\"><span class=\"tix-help\">The 14-day withdrawal period starts when you receive the goods.<\/span><\/fieldset><fieldset><legend>What you are withdrawing from<\/legend><span class=\"tix-l\">I withdraw from<\/span><label class=\"tix-radio\"><input type=\"radio\" name=\"tix_scope\" value=\"all\" checked='checked'> <span>the whole order<\/span><\/label><label class=\"tix-radio\"><input type=\"radio\" name=\"tix_scope\" value=\"part\"> <span>part of the order<\/span><\/label><label class=\"tix-l\" for=\"tix_items\">Items you withdraw from<\/label><textarea id=\"tix_items\" name=\"tix_items\"><\/textarea><span class=\"tix-help\">Fill this in if you withdraw from only part of the order. Give the product name and quantity.<\/span><span class=\"tix-l\">Condition of the goods<\/span><label class=\"tix-radio\"><input type=\"radio\" name=\"tix_condition\" value=\"sealed\" checked='checked'> <span>Unused, in original packaging<\/span><\/label><label class=\"tix-radio\"><input type=\"radio\" name=\"tix_condition\" value=\"opened\"> <span>Packaging opened, product unused<\/span><\/label><label class=\"tix-radio\"><input type=\"radio\" name=\"tix_condition\" value=\"used\"> <span>The product has been used<\/span><\/label><span class=\"tix-help\">This does not limit your right of withdrawal. We ask it to prepare the return.<\/span><label class=\"tix-l\" for=\"tix_reason\">Reason for withdrawal <span class=\"tix-opt\">(optional)<\/span><\/label><textarea id=\"tix_reason\" name=\"tix_reason\"><\/textarea><span class=\"tix-help\">You do not have to give a reason.<\/span><\/fieldset><fieldset><legend>Refund<\/legend><span class=\"tix-help\" style=\"margin:0 0 .2em\">We refund you to the same payment method you used.<\/span><label class=\"tix-l\" for=\"tix_iban\">IBAN <span class=\"tix-opt\">(optional)<\/span><\/label><input type=\"text\" id=\"tix_iban\" name=\"tix_iban\" value=\"\"><span class=\"tix-help\">Fill this in only if you would rather receive the money to a bank account.<\/span><label class=\"tix-l\" for=\"tix_ibanname\">Account holder name <span class=\"tix-opt\">(optional)<\/span><\/label><input type=\"text\" id=\"tix_ibanname\" name=\"tix_ibanname\" value=\"\"><\/fieldset><p><button type=\"submit\" class=\"tix-btn\">Continue<\/button><\/p><p class=\"tix-legal\">This form is the electronic withdrawal function under \u00a7 56\u2074 of the Estonian Law of Obligations Act.<\/p><\/form><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Tagastus ja lepingust taganemine Kui soovite meilt ostetud kaubast loobuda, saate lepingust taganeda 14 p\u00e4eva jooksul alates kauba k\u00e4ttesaamisest. P\u00f5hjust ei pea avaldama \u2013 t\u00e4itke allolev avaldus. Kaupa v\u00f5ite enne tagastamist kasutada ulatuses, mis on vajalik selle omadustes ja toimimises veendumiseks \u2013 nii nagu poes. Kui toodet on rohkem kasutatud, v\u00f5ime tagastatavat summat kauba v\u00e4\u00e4rtuse [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-with-title","meta":{"footnotes":""},"class_list":["post-2014","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tileest.ee\/en\/wp-json\/wp\/v2\/pages\/2014","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tileest.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tileest.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tileest.ee\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tileest.ee\/en\/wp-json\/wp\/v2\/comments?post=2014"}],"version-history":[{"count":5,"href":"https:\/\/tileest.ee\/en\/wp-json\/wp\/v2\/pages\/2014\/revisions"}],"predecessor-version":[{"id":2139,"href":"https:\/\/tileest.ee\/en\/wp-json\/wp\/v2\/pages\/2014\/revisions\/2139"}],"wp:attachment":[{"href":"https:\/\/tileest.ee\/en\/wp-json\/wp\/v2\/media?parent=2014"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}