{"id":884,"date":"2026-01-28T21:16:30","date_gmt":"2026-01-28T21:16:30","guid":{"rendered":"https:\/\/tileest.ee\/?page_id=884"},"modified":"2026-10-19T03:01:41","modified_gmt":"2026-10-19T00:01:41","slug":"privaatsuspoliitika","status":"publish","type":"page","link":"https:\/\/tileest.ee\/en\/privaatsuspoliitika\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Privacy Policy<\/h1>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"><strong>Valid from: 19.10.2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. General provisions and controller<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This privacy policy describes how Tileest O\u00dc processes personal data when using the website and online store.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The website address is <a href=\"https:\/\/tileest.ee\/en\/\">https:\/\/tileest.ee<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The website is based on the WordPress content management system, and the online store functionality is provided by WooCommerce.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The controller of personal data is<\/strong>: Tileest O\u00dc<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Registry code: <\/strong>17209394<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Address: <\/strong> Harju County, Rae Parish, J\u00fcri, V\u00e4ljaku tn 10\/1-25, 75301<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email: <\/strong><a href=\"mailto:info@tileest.ee\">info@tileest.ee<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Phone: <\/strong>+372 5595 0327<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tileest O\u00dc <\/strong>has not appointed a separate data protection officer. For questions regarding data protection, please contact us using the details above.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. What personal data is processed?<br><br>Tileest O\u00dc may collect and process the following personal data:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022first and last name<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022email address<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022phone number<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022billing and delivery address<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022payment-related data (payment method, amount, transaction reference; bank account number only<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">for making refunds)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022purchase history (order date, products, quantities)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022customer support and correspondence data<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022technical data on website use (e.g. IP address, logs, browser type)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Purposes of processing personal data<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Personal data is processed for the following purposes:<br>\u2022receiving, processing and fulfilling orders<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022delivering goods or arranging collection<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022receiving payments and making refunds<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022customer communication and support<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022reporting and analysis related to purchase history<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022fulfilling accounting and statutory obligations<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022ensuring the technical functioning and security of the website and online store<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Legal basis for processing personal data<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Personal data is processed on the following legal bases:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022performance of a contract (e.g. processing an order and delivering goods)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022compliance with a legal obligation (e.g. accounting and consumer disputes)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022legitimate interest (e.g. customer communication, website security and keeping logs)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022the customer's consent, where data is processed for marketing purposes<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Online store and WooCommerce<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When placing an order, the online store collects the following personal data:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022name<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022billing and delivery address<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022email address<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022phone number<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022payment method-related data<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022purchase history<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This data is used to process orders, deliver goods, make payments and refunds, and fulfil statutory obligations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the Customer creates a user account, the account data is stored to simplify future orders.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Withdrawal and refund<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the Customer submits a withdrawal request on the &quot;Returns and withdrawal from the contract&quot; page, the following data will be processed:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022name<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022email address and desired confirmation channel<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022telephone number, if the Customer adds it<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022order number and date of receipt of goods<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022information about the products being returned and their condition<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022refund details, including bank account number, if provided by the Customer<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022reason for withdrawal, if the Customer voluntarily adds it<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022date, time and IP address of the application submission<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This data is processed to process the withdrawal application, arrange the return and refund, and fulfill the legal obligation, including sending confirmation of receipt of the application in accordance with \u00a7 56\u2074 of the Law of Obligations Act. The application is saved in the e-shop system and sent to the Seller&#039;s e-mail address info@tileest.ee.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Comments<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When visitors leave comments on the website, the data entered in the comment form is stored, as well as the visitor&#039;s IP address and browser identifier to help identify spam comments.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An anonymised hash created from your email address may be sent to the Gravatar service to check whether you are using a profile picture.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gravatar privacy policy: <a href=\"https:\/\/automattic.com\/privacy\/\" target=\"_blank\" rel=\"noopener\">https:\/\/automattic.com\/privacy\/<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Media<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When uploading images to a website, we recommend avoiding adding location information (EXIF GPS) to image files. Website visitors may download the images and the location information contained in them may be accessible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8. Cookies<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The website uses cookies and similar technologies to ensure the correct functioning of the website and online store and to improve the user experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>WordPress and WooCommerce may set cookies, among other things, to:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022to manage the user's session and login<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022to remember the contents of the shopping cart<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022to ensure the security of the website<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022to save user preferences<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition, the website uses analytics cookies (Google Analytics) with the Client&#039;s consent to understand how visitors use the website. These cookies are only stored if the Client has clicked &quot;I agree&quot; in the cookie notice. Consent can be withdrawn by deleting the cookies for this website from the browser.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9. Transfer of personal data<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Personal data may be transferred to third parties only to the extent necessary to provide the service:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022payment service provider Montonio O\u00dc \u2013 for processing payments<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022logistics partners (Omniva, DPD, SmartPosti) \u2013 for delivery of goods<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022email service provider (Amazon Web Services) \u2013 for sending order, shopping cart reminder and review request emails<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022Google Ireland Limited (Google Analytics) \u2013 website visit statistics, only if you consent to cookies<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022accounting service provider \u2013 for fulfilling accounting obligations<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022IT and hosting service providers \u2013 for ensuring the technical functioning of the website and data<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Authorized processors process personal data based on Tileest O\u00dc&#039;s instructions and in accordance with contracts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10. Retention of personal data<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Personal data is retained only for as long as necessary to fulfil the purpose of processing or<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">as required by law:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022order and customer management data: up to 3 years<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022revocations and related correspondence: up to 3 years<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022accounting data: in accordance with the deadlines laid down by law<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022data related to customer communication, returns and disputes: until final resolution of the dispute<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">until resolution<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022marketing data: until consent is withdrawn<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11. Rights of the data subject<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Customer has the right to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022access their own personal data<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022request correction of inaccurate data<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022request deletion of data, where this does not conflict with statutory obligations<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022restrict the processing of personal data<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022object to the processing of personal data<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022request the transfer of data<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please submit your requests to info@tileest.ee. We will respond to your requests within 30 days at the latest.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>12. Withdrawal of consent and direct marketing<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where personal data is processed on the basis of the Customer's consent (e.g. direct marketing), the Customer has the right to withdraw consent at any time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Customer&#039;s email address and telephone number will only be used for direct marketing if the Customer has given explicit consent.<br><br>13. Automated decisions and profiling<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tileest O\u00dc does not use automated decision-making or profiling based on personal data that would have a legal or significant effect on the Customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>14. Security of personal data<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Personal data is stored on servers located in the territory of the European Union or the European Economic Area, or in countries whose level of data protection the European Commission has assessed as adequate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tileest O\u00dc applies appropriate technical, organisational and physical security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorised access.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>15. Data breaches<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the event of a personal data breach, Tileest O\u00dc will immediately implement measures to limit the damage and, if necessary, notify the supervisory authority and data subjects in accordance with applicable legislation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>16. Disputes and supervision<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Disputes related to the processing of personal data will first be resolved by agreement with Tileest O\u00dc.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Supervisory authority:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Estonian Data Protection Inspectorate<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email: info@aki.ee <br>Web: <a href=\"https:\/\/www.aki.ee\" target=\"_blank\" rel=\"noopener\">https:\/\/www.aki.ee<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Privaatsuspoliitika Kehtib alates: 19.10.2026 1. \u00dclds\u00e4tted ja vastutav t\u00f6\u00f6tleja K\u00e4esolev privaatsuspoliitika kirjeldab, kuidas Tileest O\u00dc t\u00f6\u00f6tleb isikuandmeid veebilehe ja e-poe kasutamisel. Veebilehe aadress on https:\/\/tileest.ee Veebileht p\u00f5hineb WordPressi sisuhalduss\u00fcsteemil ning e-poe funktsionaalsus on tagatud WooCommerce\u2019i abil. Isikuandmete vastutav t\u00f6\u00f6tleja on: Tileest O\u00dc Registrikood: 17209394 Aadress: Harju maakond, Rae vald, J\u00fcri alevik, V\u00e4ljaku tn 10\/1-25, 75301 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-with-title","meta":{"footnotes":""},"class_list":["post-884","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tileest.ee\/en\/wp-json\/wp\/v2\/pages\/884","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tileest.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tileest.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tileest.ee\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tileest.ee\/en\/wp-json\/wp\/v2\/comments?post=884"}],"version-history":[{"count":17,"href":"https:\/\/tileest.ee\/en\/wp-json\/wp\/v2\/pages\/884\/revisions"}],"predecessor-version":[{"id":2098,"href":"https:\/\/tileest.ee\/en\/wp-json\/wp\/v2\/pages\/884\/revisions\/2098"}],"wp:attachment":[{"href":"https:\/\/tileest.ee\/en\/wp-json\/wp\/v2\/media?parent=884"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}