Terms & Conditions

Valid from: 19.10.2026

1. General provisions

1.1. These terms of purchase apply between Tileest OÜ (hereinafter the Seller) and the online store's customer (hereinafter the Customer) when purchasing goods through the online store.

1.2. Seller's details:

Online store name: Tileest.ee
Owner: Tileest OÜ (registry code 17209394)
Location: Harju County, Rae Parish, Jüri, Väljaku tn 10/1-25, 75301
Customer support: Mon–Fri 09:00–17:00
Phone: +372 5595 0327
Email: info@tileest.ee
VAT no.: None – the company is not registered for VAT

1.3. The terms of purchase are governed by the laws of the Republic of Estonia and the European Union.

1.4. The Seller's working hours are Mon–Fri 09:00–17:00. Orders placed outside working hours, including weekends and public holidays, are deemed to be placed on the next working day.

1.5. The Seller operates only as an online store and does not have a physical shop open for regular customer service.

The dispatch and return of goods take place only in accordance with the procedure set out in these terms of purchase and by prior agreement with the Seller.

1.6. These terms of purchase apply in the version published in the online store at the moment the order is placed.

The terms of purchase are available to the Customer before placing an order, and by placing an order the Customer confirms that they have read them.

2. Prices and payment

2.1. All prices are shown in euros. Tileest OÜ is not registered for VAT, so no VAT is added to the prices.

2.2. The Seller has the right to change prices. The price displayed at the moment the Customer places the order applies to the Customer.

2.3. The order is deemed confirmed after the payment has been received by the Seller.

2.4. Payment methods

To accept payments, the online store uses the Montonio complete solution, through which the Customer can pay using the following payment methods:

•Estonian and Finnish bank links

•card payments (Visa, Mastercard, Maestro)

•„Pay later“ and installments (Inbank)

•bank transfer based on an invoice

Payments are processed in accordance with the terms of the payment service providers. The Seller is not liable for delays arising from technical failures of the payment service providers.

3. Placing and fulfilling an order

3.1. The Customer places the order through the online store.

3.2. The order confirmation is sent to the Customer's email address.

3.3. Non-fulfilment of an order

If an order cannot be fulfilled on the agreed terms, the Seller will notify the Customer at the earliest opportunity and propose to the Customer replacing or amending the order or finding another reasonable solution.

If no reasonable agreement is reached with the Customer regarding the fulfilment or replacement of the order, or if fulfilling the order is objectively impossible, the Seller will cancel the order and refund the amount paid to the Customer in accordance with these terms of purchase.

4. Delivery

4.1. Delivery area

Goods are delivered to the territory of Estonia, Finland, Latvia and Lithuania.

4.2. Delivery methods

When placing an order, the Customer can choose between the following delivery methods:

•parcel machine (Omniva and DPD in Estonia, Latvia and Lithuania, SmartPosti in Finland)

•I will pick you up myself (in Estonia, by prior arrangement)

Available delivery methods are displayed at checkout according to the content of the order.

4.3. Dispatch of goods and delivery times

In-stock goods are generally dispatched no later than within 2 working days from confirmation of the order, provided that the order was placed on a working day.

If an order is placed outside the Seller's working hours, the order is deemed to be placed on the next working day.

Estimated delivery times from dispatch of the goods:

•In Estonia: 2–4 working days, up to a maximum of 5 working days

•In Finland: 3–8 working days, up to a maximum of 10 working days

•In Latvia and Lithuania: 3–8 business days, maximum up to 10 business days

Delivery times are approximate.

4.4. Obligation to provide customer details

Regardless of the selected delivery method (parcel machine or pickup), the Customer is obliged to provide a correct and complete delivery address and a valid telephone number.

The Customer is fully responsible for the accuracy of the delivery details provided to the Seller.

If delivery of the goods fails due to the details provided by the Customer and the shipment is returned to the Seller, the Seller has the right to demand compensation for the costs related to repeated delivery.

4.5. Parcel locker

The parcel locker service is available for products up to 30 kg and with dimensions up to 39 × 38 × 64 cm.

4.6. Collecting the goods in person

The Customer can choose "pick up in person" as the delivery method.

Collection takes place only by prior arrangement and generally at the address

Harju County, Rae Parish, Jüri, Väljaku tn 10/1-25, 75301

4.7. Delivery time for orders with multiple products

If an order contains several products with different delivery times, the delivery time of the entire order is calculated based on the product with the longest delivery time in the order.

5. Right of withdrawal (for consumers)

5.1. The consumer customer has the right to withdraw from the contract within 14 days from the date of receipt of the goods. The withdrawal form can be submitted in the e-shop. on the return and withdrawal page; The Seller will immediately send confirmation of receipt of the application by e-mail.

5.2. The goods may be used only to the extent necessary to ascertain their nature, characteristics and functioning, similar to testing the goods in a physical store.

5.3. The returned goods must be complete and in good condition.

If the product has been used to an extent exceeding that set out in section 5.2, the Customer is liable for any decrease in the value of the goods.

5.4. If the returned product is:

•damaged,

•faulty,

•incomplete,

•or in a condition that does not allow it to be resold, the Seller has the right to reduce the refundable amount according to the decrease in the value of the goods, including up to the complete loss of value.

5.5. The condition of the returned goods is checked after the goods have been returned to the Seller.

If necessary, the Seller may carry out a reasonable assessment to evaluate the upkeep, functionality and resaleability of the goods.

5.6. The Seller decides on the amount of the refund after checking the condition of the goods and informs the Customer of the reasons for the decision.

5.7. If the value of the goods has been completely lost by the time of return, no part of the purchase amount is subject to refund.

5.8. On the basis of the withdrawal declaration, the Seller makes the refund decision after receiving the returned goods and checking their condition.

5.9. The shipping costs associated with returning a product delivered to Estonia are covered by the Seller and the return is free of charge for the Customer. The shipping costs associated with returning a product delivered to Finland, Latvia and Lithuania are borne by the Customer.

The refund, including any reduced refund, is made no later than within 14 days of receiving the withdrawal declaration, subject to the conditions of this chapter.

The Seller has the right to withhold the refund until the Seller has received the returned goods or until the Customer has provided proof of returning the goods, whichever occurs first.

6. Handling of defective goods

6.1. When handling defective goods, the parties are guided by the legislation of the Republic of Estonia, in particular the Law of Obligations Act.

6.2. When a defect appears, the Seller has the right to offer, as a primary solution, repair of the product, replacement with an equivalent defect-free product, or another reasonable solution.

6.3. If the elimination or replacement of the defect is not possible or not reasonably feasible, the Customer has the right to withdraw from the contract and the Seller will refund the amount paid in accordance with these terms and conditions of purchase and clause 3.3.

6.4. The Customer must notify the Seller of the defect within a reasonable time by e-mail. info@tileest.ee

6.5. The costs related to handling defective goods are borne by the Seller in accordance with the Law of Obligations Act.

7. Technical and installable products

7.1. Technical products are considered to be products whose correct use requires installation or specialist knowledge.

7.2. Natural wear and tear, incorrect installation, or failure to follow instructions are not considered defects.

7.3. The 14-day right of withdrawal does not apply to a product that has been installed or put into use.

8. Sales to businesses (B2B)

8.1. The 14-day right of withdrawal does not apply to businesses.

8.2. A Customer who is a business is obliged to inspect the goods without delay.

8.3. The Seller's liability is limited to direct pecuniary damage.

9. Liability

9.1. The Seller is not liable for damage caused by incorrect use or failure to follow instructions, unless the law provides for a contrary obligation.

10. Dispute resolution

10.1. Disputes are resolved primarily by agreement between the parties.

10.2. A consumer has the right to turn to the Consumer Disputes Committee.

10.3. If necessary, the matter will be referred to Harju County Court.